Software Support Specialist

Overview

Create the future of e-health together with us by becoming a Software Support Specialist I at Compu Group Medical. The mission is to build ground-breaking solutions for digital healthcare and revolutionize how healthcare professionals produce, access, and utilize information.

• Respond to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
• Respond to all customer and leadership requests in a professional, courteous, and respectful manner.
• Consult directly with customers via phone, chat, and email and document customer interactions thoroughly, clearly, and concisely.
• Create knowledge base articles for posting onto the customer support site which alert the customer to best practices and provide instructions on software functionality.
• Analyze, troubleshoot, run scripts, provide recommendations, and solve customer requests related to or affecting our software products.
• Learn core task set for all features of assigned CGM software products and pass applicable exams.
• Clearly document customer tickets in the CRM system and follow the processes established for CRM use.

• Must be available between the hours of 7AM – 7PM CST Monday through Friday.
• Minimum of 1 year customer service experience.
• Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands‑on support.
• Ability to manage multiple tasks and thrive in a high call volume, fast‑paced environment.
• Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.
• Ability to independently perform research using resources such as the internet and procedure manuals.

• Medical, Dental, and Vision coverage.
• 401(k) with employer matching.
• Personal Time Off to promote work‑life balance.
• Modern workplace, flexible working hours, hybrid work options.
• Secure workplace in a crisis‑proof market.

At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.