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Customer Experience Team Lead: People & Process Coach
Job in
Richardson, Dallas County, Texas, 75080, USA
Listed on 2026-08-10
Listing for:
Australia-Employment
Full Time
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
Jobot seeks a Customer Experience Team Manager in Richardson, TX to lead a high-performing team responsible for post-rental customer support. You will coach staff, conduct weekly 1:1s, and drive improvements in response time, resolution quality, and customer satisfaction.
You will manage workflows across tickets, calls, and emails, ensuring accurate documentation and adherence to SLAs. A strong coaching background and conflict resolution skills are essential for success in this role.
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