Patron Services Representative

JOB SUMMARY:

Under direction of Patron Services Assistant Manager and/or Patron Services Manager, perform ticketing transactions and patron services for the Eisemann Center and its User Groups. May assist in overseeing the patron services staff in the absence of the Patron Services Assistant Manager and Manager. Work varying hours, including nights and weekends, as required. Perform other related work as required.

Perform single, group, and subscription ticket transactions, including but not limited to, over-the-counter, telephone, mail, and internet sales. Reconcile any seating discrepancies. Develop and maintain effective knowledge of Eisemann Center activities. Communicate courteously and effectively with other City employees, officials, and the public. Assist with daily ticket activities and deposit information. Balance cash receipts, and make correct daily deposits of cash and credit card payments.

Assist in handling patron correspondence, records retention, filing and writing inter-office memos, using various software packages including Windows, Word, Access, Outlook, and Excel. Process ticket orders. Prepare subscriber tickets for all user groups and the Eisemann Center. As directed, maintain keys for opening/closing. Maintain computer passwords. Back up data on the computerized ticketing system. Perform basic system maintenance. Execute mailing lists, billing statements, and all daily and show based reports.

Maintain a high level of accuracy for all ticket sales data, donor processing, and all other information on a professional, web-based ticketing software system, such as Tessitura, , Paciolan, Front Gate Tickets, Ticketmaster, etc. Assist staff in resolving ticketing-related problems or questions. Prepare and generate computerized reports required for event audits. Assist with and oversee any telemarketing efforts. Assist the Patron Services Assistant Manager with additional duties as assigned.

Work evenings and weekends as needed. Assist in the training of part-time employees. Oversee volunteers and user group staff utilizing the ticket office for independently ticketed events.

May assist with coordination of set-up needs for events. May conduct site visits and make occasional public appearances.

High School Diploma or GED required. Some college courses preferred.

Experience with MS Word and Excel required. Experience required in box office, including season ticketing. Hands-on experience required with ticketing software such as Tessitura, , Paciolan, Front Gate Tickets, Ticketmaster, etc. Must be marketing-driven and have a keen interest in how emerging technologies and the Internet can best be utilized in ticketing and customer relationship management. Must be able to work effectively in a team environment.

Must have a good sense of humor. Must be able to maintain confidentiality at all times. High quality customer service skills required. Must have excellent written and verbal communication skills. Must have excellent written and verbal communication skills. Must have excellent written and verbal communication skills. Must have excellent written and verbal communication skills. Must be organized, detail oriented, and able to multi-task.