Customer Service Team Lead & Process Coach
Job in
Richardson, Dallas County, Texas, 75080, USA
Listed on 2026-08-24
Listing for:
Goldman Sachs Bank AG
Full Time
position Listed on 2026-08-24
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Marcus by Goldman Sachs is seeking a Customer Service Team Leader/Analyst to oversee a day-to-day operations team in Richardson, TX (and Draper, UT). You will coach a 15–18 person front-line group, drive real-time performance feedback, and support escalation handling for customer issues.
The role emphasizes leadership and mentoring, with responsibilities spanning interviewing new teammates, performance coaching, and collaboration with business partners to meet service targets and implement
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