Complaints Team Lead - Customer Experience & Escalations
Job in
Richardson, Dallas County, Texas, 75080, USA
Listed on 2026-08-25
Listing for:
Goldman Sachs
Full Time
position Listed on 2026-08-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
Marcus by Goldman Sachs is seeking a Complaints Team Leader to guide a 15- to 18-person team in Richardson, TX. The role focuses on fair, efficient resolution of customer complaints, coaching, and process improvements to uphold regulatory standards.
You will manage schedules, conduct regular one-on-ones, and partner with QA to ensure ongoing development and high customer satisfaction in a hybrid work model.
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