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Complaints Team Lead — Elevate Customer Care

Job in Richardson, Dallas County, Texas, 75080, USA
Listing for: Socket.dev
Full Time position
Listed on 2026-08-25
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 90000 - 120000 USD Yearly USD 90000.00 120000.00 YEAR
Job Description & How to Apply Below

Marcus by Goldman Sachs is seeking a Complaints Team Leader to manage a 15-18 person Complaints Specialists unit across hybrid Richardson, TX and Draper, UT locations. You will coach, develop, and escalate complex issues while monitoring service levels and driving continuous improvements in customer support.

You will recruit and train staff, set schedules, conduct regular one-on-ones, and collaborate with QA to ensure high customer satisfaction and compliance with internal policies and regulatory

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