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Complaints Team Lead — Elevate Customer Care
Job in
Richardson, Dallas County, Texas, 75080, USA
Listed on 2026-08-25
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Marcus by Goldman Sachs is seeking a Complaints Team Leader to manage a 15-18 person Complaints Specialists unit across hybrid Richardson, TX and Draper, UT locations. You will coach, develop, and escalate complex issues while monitoring service levels and driving continuous improvements in customer support.
You will recruit and train staff, set schedules, conduct regular one-on-ones, and collaborate with QA to ensure high customer satisfaction and compliance with internal policies and regulatory
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