Customer Complaints Team Leader
Job in
Richardson, Dallas County, Texas, 75080, USA
Listed on 2026-08-28
Listing for:
The Goldman Sachs Group
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management, Customer Service Rep
Job Description & How to Apply Below
Marcus by Goldman Sachs in Richardson, TX, is seeking a Complaints Team Leader to oversee a 15-18 member team. You will coach staff, monitor performance, and drive process improvements while ensuring fair, compliant handling of customer complaints.
The role requires supervisory experience and a customer-focused mindset, with a hybrid schedule three days in the office and potential for additional in future. The team strives for excellent service and operational standards.
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