Customer Care Representative

• Support business customers with billing, service changes, troubleshooting, collections, sales, and technical support for AT&T products and services.
• Use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and related services.
• Instill customer confidence and loyalty through thoughtful listening and clear communication.
• Explain customer bills, rate plans, and AT&T product and service features.
• Troubleshoot and resolve voice and data issues across multiple networks and interdependent network elements.
• Engage Tier 3 network and IT support, third-party vendors, and suppliers to resolve service faults.
• Support wireless local number portability, relocations, combined bill support, after-hours inquiries, and prepaid service.
• Assist customers with air cards, USB devices, and AT&T-provided software and applications.
• Manage customer accounts, including activations, service changes, credit checks, collections, and accurate records and reports.
• Coordinate with departments, distribution centers, and management on order, return, inventory, and escalation issues.
• Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management.
• Sell products and services and make personalized recommendations based on customer needs.

• At least one year of customer service experience preferred; call center experience preferred.
• Flexibility to work any schedule during hours of operation is essential, including day, evening, weekend, or holiday hours as assigned.
• Occasional overtime may be required.
• Unwavering Customer Focus
• Strong Work Ethic
• Problem-Solving Skills
• Attention to Details
• Ability to report to 2221 Lakeside Blvd, Richardson, TX 75082
• Ability to work 40 hours weekly

Demonstrates strong customer service skills with a focus on problem-solving, attention to detail, and effective communication. Proficient in managing customer accounts and providing technical support for AT&T products and services.

• Customer Service Experience
• Problem-Solving Skills
• Attention to Detail
• Technical Support
• Sales Skills

• Account Management
• Billing Support
• Service Changes
• Troubleshooting
• Network Coverage
• Rate Plans
• Inventory Management
• Technical Support
• Wireless Local Number Portability
• Prepaid Service

• Customer Focus
• Strong Work Ethic
• Clear Communication
• Thoughtful Listening
• Flexibility

• Call Center Experience
• Service Faults
• Escalation Issues
• Returns and Exchanges
• Sales Recommendations

• AT&T Products
• AT&T Software
• USB Devices
• Air Cards