Quality Coordinator III: Customer Experience & Calibration
Job in
Richardson, Dallas County, Texas, 75080, USA
Listed on 2026-09-08
Listing for:
Service Experts
Full Time
position Listed on 2026-09-08
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Service Experts is seeking a Quality Coordinator to monitor inbound/outbound calls and assess agent performance across demeanor, accuracy, and policy adherence. You will audit emails, chats, and calls, and support calibration sessions to drive continuous improvement in customer experiences.
The role partners with the Support Center leadership to identify service gaps, develop improvement programs, and report findings to the General Manager and Operations Manager.
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