Customer Service Representative

Note:

This position reports to our 2221 LAKESIDE BLVD; RICHARDSON, TX 75082 location. If selected, you must be able to report to this work location.

This is your opportunity to be the voice of AT&T, a global leader in communications and technology. The Customer Experience Lab is a team of service and sales consultants responsible for handling customer inquiries related to billing, service, loyalty, retention, technical support, and sales. What makes this team unique is its role in testing new customer experiences, processes, systems, and policies before they are implemented across the broader organization.

Team members help identify opportunities to improve the customer experience and contribute to meaningful business change.

• Handle customer interactions through calls, chats, emails, and other communication channels in a fast‑paced environment.
• Resolve customer issues related to service, billing, payments, collections, and account maintenance.
• Explain bills, products, services, rate plans, and features clearly and confidently.
• Perform basic troubleshooting and engage additional support when needed.
• Recommend products and services that best meet customer needs.
• Build customer confidence and loyalty through timely and effective resolutions.
• Support a variety of customer inquiries, including technical support requests.
• Work a flexible 40‑hour per week schedule, which may include evenings, weekends, and overtime.
• Participate in paid training and ongoing development opportunities.

• Identify customer pain points and root causes and provide feedback to leadership.
• Participate in collaboration sessions designed to influence future customer experiences.
• Receive training on new processes and systems and serve as an early adopter in testing initiatives.

• Strong customer focus and commitment to service excellence.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities.
• Adaptability in a changing environment.
• Attention to detail.
• Ability to navigate multiple systems simultaneously.
• Previous customer service, call center, retail sales, or related experience preferred.

Our Premier Service Consultants earn $20.16 per hour. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

• Employee discounts up to 50% on eligible AT&T products and services
• Tuition reimbursement program
• Paid Time Off and holidays
• Paid Parental Leave
• Medical, Dental, and Vision coverage
• 401(k) plan
• Adoption reimbursement
• Disability benefits (short-term and long-term)
• Life and Accidental Death Insurance
• Supplemental benefits programs
• Employee Assistance Program (EAP)
• Employee wellness programs

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status or any other characteristic protected by federal, state, or local laws.

In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of - at AT&T, we create connections that change the world.