Library Assistant IV - Access Services

Position Title

Library Assistant IV - Access Services

Richardson, Texas

Seeking a dedicated Library Assistant IV to lead our Access Services during the 3rd shift and extended hours. This supervisory role ensures the smooth operation of the library’s public service unit during late-night hours and through closing. The successful candidate will maintain high-quality customer service and uphold departmental standards.

Schedule:

Position follows a late-night schedule of four 10‑hour shifts per week, typically Monday through Friday 3:00 PM to 2:00 AM, with seasonal adjustments during the winter and summer months.

High school diploma or equivalent. A minimum of three years of relevant experience in a library setting; or any comparable combination of education, supervisory training or experience, and practical experience may be considered.

• Proven experience in customer service and library operations.
• Strong leadership and supervisory skills.
• Excellent communication and problem‑solving abilities.
• Familiarity with library databases and information technology.
• Commitment to providing a welcoming and supportive environment for all library users.

Position may require access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code. Ability to maintain the security or integrity of the critical infrastructure is a minimum qualification for hiring and ongoing employment.

• Supervise 3rd‑shift activities at three service desks, the copy center, study rooms, and media equipment.
• Train, oversee, and evaluate the performance of staff.
• Oversee library security gates and cameras during evening hours, monitoring building access and responding to security incidents.
• Supervise full‑time 3rd‑shift staff members and student workers.
• Oversee the closing process, ensuring all procedures are followed and the building is secure.
• Ensure stacks are closed and secured when visitors’ hours end.
• Serve as a point of contact for patrons, providing assistance and clarifying library policies and procedures.
• Ensure efficient workflow and quality customer service at service desks.
• Utilize in‑depth knowledge of library systems to manage material circulation and service delivery.
• Support patrons in locating materials and navigating the library’s digital resources.
• Address and resolve patron account inquiries and issues.
• Treat customer concerns with professionalism, courtesy, and poise.
• Maintain records, compile statistics, and complete special projects as assigned.
• Communicate any issues effectively to the department head, morning staff, and evening supervisor.

Must be capable of lifting, carrying, and managing materials weighing up to 15 lbs. Ability to stand or sit for prolonged periods while performing various tasks.

Work will be performed on‑site and in person.

All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community.

UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator.

For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

• Competitive salary
• Tuition benefits
• Medical insurance options with 100% employee coverage for full‑time employees
• AD&D insurance
• Dental and vision plan options
• Long‑term and short‑term disability coverage
• TRS retirement plan
• Fertility benefits
• Paid time off