Site Engineer II

Position Title

Site Engineer II

The Site Engineer II has responsibility for the daily operation and maintenance of mission-critical infrastructure at Digital Realty data center properties. The role includes creation and modification of site operating procedures, development of change‑management tickets, timely incident reporting, and ensuring that the facilities achieve the highest level of availability. The engineer works under the direction of the Manager of Engineering Operations and collaborates across the Data Center Operations team.

• Gain a complete understanding of the following DLR and site related items:
  • Facility layout and operation of MEP systems and the ability to illustrate site‑specific system one‑lines with good accuracy.
  • Equipment nomenclature standards and equipment locations.
  • Facility drawings and equipment specifications.
  • Equipment sequence of operations (SOO’s), standard operating procedures (SOP’s), and emergency operating procedures (EOP’s).
  • Customer SLA’s and engineering specific lease obligations critical to data center operations.
  • Facility top 20 EOP’s.
  • BMS alarm functionality, alarm escalation/acknowledgement, and ability to extract data and trends.
  • DLR event management, event escalation, and incident reporting procedures.
  • Computerized Maintenance Management System (CMMS), including the ability to create, edit, implement, and close change management work orders.
  • Create/edit/resolve/close incident reports following a site incident.
  • Maintenance and Operations Standards.
  • Digital Realty’s Environmental and Occupational Health and Safety standards.
• Gain a complete understanding of all aspects of data center operations, including operation, maintenance, and repair of all mission‑critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
• Supervision of construction activity and installations as required.
• Executor in the site‑specific change management processes, including the creation of Method of Procedures (MOPs) for low‑risk preventative maintenance and repairs as well as oversight of those maintenances as they are carried out.
• Effectively troubleshoot site mechanical and electrical systems.
• Respond to unplanned events without immediate supervision.
• Efficiently complete rounds/inspections and detect anomalies during those rounds.
• Develop or improve SOPs for site‑specific equipment.
• Gain a good understanding and knowledge of the local customer’s business and data center operation.
• Support various accreditation initiatives, including, but not limited to, SSAE
  16, SOC2, ISO 27001, etc., as may be required by Digital Realty.
• Complete Digital Realty Critical Awareness Training.

• At least 3 years of experience in mission‑critical facilities operating/engineering or equivalent equipment experience, including assets associated with mission‑critical engineering relevant to the specific site (UPS, HVAC, generators, fire/life safety systems).
• Hands‑on electrical or mechanical skill and competence in the area of non‑expertise (for example, electrical expertise with mechanical competence, or vice‑versa).
• Strong knowledge of various UPS Systems and architectures.
• Strong knowledge of various cooling systems and architectures.
• Strong understanding of infrastructure redundancy configurations and equipment and their risks (N+1, 2N, ATS/ST‑S, Failover Scenarios).
• Strong knowledge of energy efficiency principles.
• Strong interpersonal, presentation, and communication skills. Ability to respond effectively, verbally and in writing, to sensitive issues, complex inquiries, or complaints.
• Detail oriented with strong organizational skills.
• Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Adobe Acrobat, Visio or AutoCAD.
• Basic understanding of emergency situations and escalation processes.
• Strong understanding of CMMS, DCIM, and power metering systems.
• Lift and handle up to 50 pounds.
• Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment.
• Work in a raised data center floor environment.
• Climb ladders (up to 16 feet) to reach…