Field Service Representative; FSR - Fort Lauderdale, FL

Bombardier’s Benefits Program

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

We currently have an immediate opening for a Field Service Representative (FSR), reporting to the Manager, Fleet Operators and Service Program Management. In support of Bombardier’s continued commitment to delivering an exceptional customer experience, we are seeking a highly motivated professional to strengthen our team. The successful candidate will be based at the customer’s office in Fort Lauderdale, Florida (USA).

• Support customers in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness.
• Actively provide robust troubleshooting support to assist Maintenance Operating Center (MOC) and the customer in resolving technical issues effectively.
• Prioritize and elevate technical or operational concerns within both the customer’s organization and Bombardier.
• Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance.
• Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft.
• Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft.
• Encourage customers to implement Bombardier-recommended actions that improve product performance and satisfaction by sharing Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational enhancements.
• Prepare, present, and submit reports in accordance with established requirements and timelines such as AOG review meetings and define action plans aimed at improving overall aircraft reliability reports, etc.
• Support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centers, as required.
• Navigate and utilize Bombardier’s internal customer support and in-service processes effectively.
• Identify and elevate recurring fleet issues to Bombardier Technical Services for potential product improvements.
• Support Procurement, Maintenance Planning, and Maintenance Operating Center (MOC) teams for part number and next higher assembly searches.
• Actively participate in customer meetings, including fleet reliability and operational reviews.
• Travel as needed.

• You have at least 5 years of aviation maintenance experience.
• You must have at least 2 years of experience with Bombardier products (Global 5000 / 6000 series, Global 7500 / 8000, and Challenger 300/350/3500 series).
• You have strong aircraft troubleshooting skills.
• You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications.
• You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies.
• You have business writing skills necessary to create various reports and correspondence.
• You have the ability to travel.
• You are an EASA or FAA licensed Airframe & Powerplant mechanic - preferred.
• Be self-driven and have a problem-solver attitude.
• Be available for on-call support 24 hours a day, 7 days a week.

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.