Customer Support Engineer - Dicer​/Back Grinder

Overview

日系製造業がTX RichardsonにてCustomer Support Engineer (Dicer/Back Grinder) を募集しています。

Customer Support Engineer - Dicer/Back Grinder

The primary responsibilities of this Customer Support Engineer position include, but are not limited to, providing customer engineering support for Dicer/Back Grinder products and general support for all other divisions by performing the following duties.

• Install, repair, and maintain Dicer/Back Grinder and related peripherals.
• Perform Periodical Maintenance (PM).
• Perform basic repairs and communicate with the customer regarding status of installs/PM and repairs.
• Communicate with customers regarding the current and future applications requirements and coordinate this information with the application engineering department.
• Understand and communicate information relating to customer device trends and strategies.
• Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner.
• Document issues that cannot be resolved immediately at the customer site by using appropriate format (i.e., New Enhancement Requests (NERs), Bug Reports).
• Learn how customer uses system in device development and manufacturing to identify future enhancement opportunities.
• Travel as required to perform these duties and to obtain training.
• All other duties as required.

8:00-17:00

Richardson, TX

$28-31/hr

• Bachelor of Science in Mechanical Engineering (BSME) or Bachelor of Science in Electrical Engineering (BSEE) preferred. Associate of Arts or Technical School degree/certification with at least two years’ experience as a customer support engineer for Dicer/Back Grinder or other similar equipment; or an equivalent combination of the above education and experience is sufficient.
• Must be proficient in Microsoft Word, Excel, and Outlook.
• English Language Ability. Strong oral and written communication skills required.
• Japanese Language is a plus.
• Very high mathematical and computational ability.
• Able to quickly grasp the scientific principals behind very complex machinery and learn the operation of this machinery.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagrammatic form and to deal with several abstract and concrete variables.
• Able to quickly ascertain and resolve equipment problems at customer sites.
• Excellent analytical ability and strong capability to make sound judgments.
• Able to define problems, collect data, establish facts and draw valid conclusions.
• Training Certificates for Dicer/Back Grinder and/or other equipment is a plus.
• Ability to lift up to fifty pounds, unassisted. Must be able to push, pull, or move heavy machinery or equipment with or without assistance.