Overnight Hotel Self Parking Lot Auditor - Richardson, TX

Job Description Position Summary

We are looking for a detail-oriented and responsible Overnight Lot Auditor to manage parking lot activity during the overnight shift. This role involves conducting audits, directing vehicles, ensuring safety, and maintaining an organized, welcoming environment. The ideal candidate will work independently, manage data, perform security checks, and provide excellent customer service while working outdoors in various conditions.

To provide exceptional customer service while maintaining a safe and orderly parking environment. The Overnight Parking Lot Attendant ensures efficient traffic flow, enforces parking policies, assists guests with inquiries, and upholds the overall security and cleanliness of the parking area.

• Audit and Reconciliation – Conduct comprehensive audits of parking lot operations, including vehicle counts, ticketing, and financial records. Reconcile discrepancies between physical vehicle counts and digital or paper logs to ensure accuracy.
• Vehicle Activity Monitoring – Monitor vehicle entry and exit throughout the shift, ensuring accurate logging and ticket matching. Use security systems to track movements at parking lot entrances and exits.
• Reporting, Documentation and Attention to Detail – Complete shift reports detailing tickets issued, revenue collected, and operational data. Maintain logs of vehicle arrivals and parking operations.
• Security and Compliance – Conduct regular parking lot inspections to ensure safety protocols are followed, including proper markings, lighting, and security cameras. Respond to security concerns and monitor for unauthorized vehicles.
• Lot Maintenance – Maintain the cleanliness and safety of the parking lot by ensuring all equipment, parking spaces, and safety items such as cones, signs, and barriers are in good condition and free of debris or hazards.
• Hospitality, Customer Service and Communication – Provide exceptional guest service through professional communication, active listening, and personalized assistance.
• Attendance and Professionalism – Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.
• Additional Responsibilities – Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or GED;
Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.

A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Team members must maintain a professional appearance and adhere to uniform and grooming standards. Must be able to work overnight, weekends, and holidays essential to support guest needs and hotel operations. Work takes place in both indoor and outdoor environments, including on-site parking facilities and corporate settings.

Team members regularly collaborate with colleagues, vendors, and clients, use computers, communicate by phone, and operate in environments that may be noisy and include moving vehicles and exposure to the elements. Must be vigilant, proactive, and responsive to safety concerns and security issues by contacting the proper authorities. Never put yourself in any danger.

Employees may be required to use personal cell phones for work-related communication, including…