Collections Specialist

Description We are looking for a motivated Collections Specialist to join our team in Richardson, Texas. This Contract-to-permanent position offers an excellent opportunity to manage accounts and ensure timely resolution of outstanding balances. The role involves engaging with customers to address overdue accounts, negotiating payment terms, and maintaining detailed records of activities and outcomes.

Responsibilities:

- Communicate with customers to address past-due accounts and discuss payment options.

- Negotiate and establish payment arrangements to resolve outstanding balances effectively.

- Perform skip tracing to locate customers and gather necessary information.

- Prepare and distribute collection correspondence, including notices and reminders.

- Document account statuses and update customer information accurately.

- Assist in resolving customer service inquiries related to billing and collections.

- Support workout arrangements and manage delinquency cases.

- Generate monthly reports on account delinquencies and collection activities.

- Utilize tools like Salesforce and Microsoft Excel to track and manage account data. Requirements - Minimum of 1-2 years of experience in collections or a similar role.

- Proficiency in Microsoft Office applications, including Excel and Word.

- Strong communication and negotiation skills, with a detail-oriented approach.

- Ability to multitask and stay organized in a fast-paced environment.

- Familiarity with commercial and consumer collection processes.

- Experience with credit and billing collections, including write-offs.

- Knowledge of commercial lending and leasing practices.

- Positive attitude and ability to work collaboratively within a team.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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