Marcus Goldman Sachs, Delivery Issues Resolution and Management, Associate - Richardson, TX

Marcus by Goldman Sachs, Delivery Issues Resolution and Management, Associate – Richardson, TX/Draper, UT  Richardson, Texas, United States

Marcus by Goldman Sachs

As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches.

We are seeking an experienced operations manager to manage our Issues Management operations within the Asset Wealth Management team. In this role, the candidate will look to strengthen our monitoring and collaborate with various stakeholders to create innovative solutions to complex issues.

• Assist in remediation planning and identification of issues by monitoring business health and delivering the improvement/process on time.
• Assist with providing thorough documentation as needed, to ensure full completion of an event.
• Proactively investigate potential issues, with escalation as appropriate.
• Work closely with cross‑functional partners to ensure collaboration and process efficiencies are maintained.
• Drive improvements in business processes and ensure optimal resource utilization and audit‑compliant administrative process and strategy.
• Lead customer communication efforts. Work closely with Legal, compliance, product and business lead to send mass communications to customers for remediation.
• Communicate effectively with operations leadership as well as junior contact center agents.

• At least 5+ years of relevant industry experience
• Experience with managing internal and external audits, working collaboratively with multiple stakeholders
• Strong communication skills with experience managing executive‑level communications
• Extensive understanding of the customer service experience
• Superior project and process management skills, organizational skills and attention to detail
• Proactive, flexible and ability to multi‑task
• Bachelor’s degree or relevant years of experience

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

Learn more about our culture, benefits, and people at

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran's status, disability, or any other characteristic protected by applicable law.

Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short‑term disability, long‑term disability, life, accidental death, labor accident and business travel accident insurance.

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the…