Director, Financial Aid

American Career College is a certified Great Place to Work that values student learning, innovation, and diversity. As an associate, you will guide students beyond changing their own lives to help change the lives of every patient they care for throughout their career.

• Cultivating positive, supportive relationships within the Financial Aid team, including the Student Account Specialists.
• Working closely with lending institutions, guarantee agencies, and regulatory entities while building strong relationships between campus departments and university administration (UA).
• Engaging, motivating, and building an effective team.
• Reacting and adjusting quickly to change, developing practical ideas for dealing with issues while collaborating in a customer‑focused manner with other campus departments such as Admissions, Registrar, and Student Affairs.
• Actively serving as a member of the campus management team and the overall University financial aid leadership team, and collaborating with the UA team responsible for repacks to ensure complex or escalated student issues are resolved.
• Overseeing the campus Student Account function, including collections on student payment plans, providing students with documentation for tuition reimbursement, VA billing, and supplying external partners with student billing statements for repayment.
• Monitoring enrollment and retention activities and goals, evaluating key indicators to forecast upcoming work volume and necessary resources, establishing plans to meet those needs, and communicating the same to campus Executive Director and VP, Student Financial Services to obtain approvals and ensure successful execution of plans.

• 10 years of customer service experience
• 7 years of financial aid experience
• 5 years of financial aid focused leadership experience

• Bachelor’s degree from an accredited college or university.

American Career College is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.