Police Telecommunicator

Pay Basis

Pay Basis Monthly

Position Status

Position Status Regular full-time

Location

Position End Date (if temporary)

Posting Open Date

Posting Open Date 07/02/2025

Posting Close Date

Open Until Filled Yes

Desired Start Date

Desired Start Date 08/01/2025

Job Summary

The primary function of a Police Telecommunicator is to receive and prioritize Emergency 9-1-1 and nonemergency telephone calls from the public. Enters information into a Computer-Aided Dispatch ( CAD ) system and processes non-emergency and routine requests for police and security services. Dispatch appropriate emergency services such as police, fire, and emergency medical services. Monitors public safety units in the field.

Retrieves computer data for emergency response personnel within the service area. The Police Telecommunicator may provide alarm and closed-circuit television monitoring services while performing multiple tasks concurrently in a fast-paced environment, maintaining a professional and positive demeanor. Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

Impacts law enforcement and security efforts of UTPD .

Minimum Education and Experience

High school diploma or equivalent.
One year experience in customer service or related field.
Basic Texas Commission on Law Enforcement ( TCOLE ) Telecommunications Operator license or is qualified to acquire a basic license.

Preferred Education and Experience

Associate’s degree or thirty credit hours in Criminal Justice or related field.
One year experience in a public safety or emergency communications field.

Other Qualifications

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

• Answers emergency and non-emergency calls for service. Receives and records information, and requests for police/security services in a computerized database.

• Dispatches field personnel according to need and priority of the request for service.

• Transmits and receives radio calls from field units via two-way radio. The ability to speak concisely and distinctly.

• Coordinate and maintain effective communications between field units and neighboring law enforcement agencies.

• Uses a computer aided dispatch system to enter, research and retrieve information.

• Monitor closed circuit television, security, fire and radiological related alarm systems.

• React calmly, quickly and decisively in emergency situations to obtain, summarize and relay information both orally and in written form.

• Must be able to follow oral and written instructions.

• Demonstrate the ability to handle multiple tasks, working under stressful conditions. Activation of emergency procedures for evacuations or similar emergencies.

• Operation of specialized communication networking computer terminal to access confidential and restricted law enforcement information.

• Compile information from different sources to develop a daily briefing or a log which provides information to assist in the daily operations of the agency.

• Other duties as assigned

Physical Demands and Working Conditions

Must be able to perform extensive standing, driving, walking, climbing; to lift up to 50lbs. regularly. Must be able to push/pull, stoop, kneel, grasping ,talking, hearing, eye/hand/foot coordination.

Physical Activities

Working Conditions

Additional Information

A remote work schedule is not available for this position.


* This position is assigned to a rotating shift. *

Is safety a top priority for you? Are you able to actively listen and effectively communicate with individuals during an emergency? This may be the job for you! Apply now.

Scheduling and Assignment:

• Will be required to work rotating shift assignments on day, evening, and nights with varying days off and on holidays. Subject to on-call reporting and shift changes during various types of…