Police Telecommunicator

Job Summary

The primary function of a Police Telecommunicator is to receive and prioritize emergency 9-1-1 and non-emergency telephone calls from the public. The telecommunicator enters information into a Computer-Aided Dispatch (CAD) system and processes non‑emergency and routine requests for police and security services. Dispatch appropriate emergency services such as police, fire, and emergency medical services, monitor public safety units in the field, retrieve computer data for emergency response personnel within the service area, and provide alarm and closed‑circuit television monitoring services while performing multiple tasks concurrently in a fast‑paced environment.

The Telecommunicator serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

• High school diploma or equivalent.
• One year experience in customer service or related field.
• Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or qualification to acquire a basic license.

• Associate's degree or thirty credit hours in Criminal Justice or related field.
• One year experience in a public safety or emergency communications field.

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

• Answers emergency and non-emergency calls for service, receives and records information, and requests for police/security services in a computerized database.
• Dispatches field personnel according to need and priority of the request for service.
• Transmits and receives radio calls from field units via two‑way radio; speaks concisely and distinctly.
• Coordinates and maintains effective communications between field units and neighboring law enforcement agencies.
• Uses a computer-aided dispatch system to enter, research and retrieve information.
• Monitors closed‑circuit television, security, fire and radiological related alarm systems.
• React calmly, quickly and decisively in emergency situations to obtain, summarize and relay information both orally and in written form.
• Follows oral and written instructions.
• Handles multiple tasks, working under stressful conditions; activates emergency procedures for evacuations or similar emergencies.
• Operates specialized communication networking computer terminal to access confidential and restricted law enforcement information.
• Compiles information from different sources to develop a daily briefing or a log which provides information to assist in the daily operations of the agency.
• Other duties as assigned.

Must be able to perform extensive standing, driving, walking, climbing; lift up to 50 lbs. regularly. Must be able to push, pull, stoop, kneel, grasp, talk, hear, coordinate eye/hand/foot.

• Required to work rotating shift assignments on day, evening, and night with varying days off and on holidays; subject to on‑call reporting and shift changes during various types of unusual occurrences and emergencies.
• Position requires working in an enclosed, secure communications environment.
• Applicants must successfully complete a Public‑Safety Telecommunication (PST) pre‑employment test administered by the Police Department.
• Position is classified as security‑sensitive and subject to the provisions of Section 51.215 of the Texas Education Code.

• Competitive Salary
• Tuition Benefits
• Internal Training
• BCBS PPO Medical insurance – 100% paid for full‑time employees
• PPO and DHMO Dental Insurance Plan – PPO plans include ortho benefits
• Vision Insurance
• Long and short‑term disability
• TRS Retirement Plan – defined benefit plan offering lifetime annuity upon retirement
• Voluntary Retirement Plan Options – additional savings opportunities with Tax‑Sheltered…