Phlebotomist II

Patient Services Representative II (PSR II)

Pay Range: $19.38hr - $22.53hr

Job Overview:

The Patient Services Representative II (PSR II) represents the face of the organization to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The candidate draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The successful candidate has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner.

The candidate will demonstrate leadership behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information. Successful applicants may be assigned to a doctor’s office, a patient service center, or as business needs dictate.

Responsibilities:

Under the direction of the area supervisor, the candidate will perform daily activities accurately and on time.

Maintain a safe and professional environment.

The candidate performs with confidence both the forensic and clinical specimen collection and processing duties following established practices and procedures.

Perform verification of patient demographic information and initials, including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.

Maintains required records and documentation.

The candidate demonstrates organizational commitment and promotes a positive image to patients, clients, employees, and the public in general.

Requirements:

The candidate must demonstrate superior customer focus, the ability to communicate openly and transparently with peers, supervisors, and patients, the ability to accelerate and embrace change, and knowledge of the business.

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
• Committed to all policies and procedures including company dress code, employee health and safety, and excellence guiding principles.
• The candidate must be able to make decisions based on established procedures and exercise good judgment.
• The candidate must have reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and required to cover at patient service center or in-office phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.

Required

Education:

• High school diploma or equivalent is required.
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.

Work Experience:

• 1-3 years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• 2 years in a patient service center environment preferred.
• Customer service in a retail or service environment highly preferred.
• Keyboard and data entry experience.