Supervisor, Panelist

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Supervisor, Patient Recruiting is responsible for leading, training, and mentoring a team of clinical trial recruiters to ensure successful participant enrollment and retention for multiple studies. This roles involves collaborating closely with clinical research teams, study coordinators, and other departments to implement and optimize recruitment strategies, meet enrollment goals, and maintain high standards of recruitment efficiency and quality.

• Assist in the development of recruitment materials (Study Watch, Qualtrics/CRIO Screeners, call/texting campaigns, etc.) and monitor the effectiveness of recruitment tactics
• Collaborate with investigators and marketing teams to develop and implement recruitment strategies tailored to each study’s target population. Ensure strategies are effective, ethical, and aligned with study timelines.
• Track recruitment performance against enrollment targets, deadlines, and key performance indicators (KPIs).
• Oversee the onboarding and ongoing training of new and existing recruitment staff. Ensure the team is well-versed in recruitment techniques, clinical trial protocols, ethical guidelines, and compliance requirements.
• Supervise the pre-screening process, ensuring recruiters effectively assess potential participants’ eligibility based on study protocols and inclusion/exclusion criteria. Help refine screening processes to improve participant quality and retention.
• Continuously evaluate and refine recruitment processes to improve efficiency, reduce recruitment time, and enhance participant experience. Identify new methods, tools, and technologies to improve outreach and enrollment.
• Collaborate with Recruitment Manager to manage follow-up communications. Ensure that participants are kept informed and engaged throughout the recruiting process
• Address challenges and roadblocks that may arise during the recruitment process, whether due to participant concerns, recruitment channels, or team performance. Provide solutions and adapt strategies as necessary.
• Assist with social media and community outreach efforts as needed

• Bachelor's Degree in Health Administration, Health Sciences, Business or related field or equivalent combination of education and experience
• 3-5 years of experience in clinical trial recruitment or clinical research, with at least 1-2 years in a supervisory or leadership role.
• Strong understanding of clinical trial processes, protocols, and participant recruitment methods. Familiarity with clinical trial management systems (CTMS) and recruitment platforms is a plus.
• Previous experience managing a team of recruiters
• Ability to juggle multiple tasks and projects, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Knowledge of and adherence to clinical trial regulations,
  including Good Clinical Practice (GCP), HIPAA, and FDA guidelines

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call  for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.