Process Associate - Customer Service Representative - onsite Richardson TX

Overview

With us, you’ll learn fast, work smart, and make a difference. You'll build a career that matters.

Job Description - Process Associate - Customer Service Representative - onsite Richardson TX (BFS
047716)

Process Associate - Customer Service Representative - onsite Richardson TX - BFS
047716

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that deliverslastingvalue for leading enterprises globally.

Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.

Get to know us atgenpact.comand onLinked

In,X,You Tube, and Facebook.

Inviting applications for the role of Process Associate, Customer Service Representative

• Should be able to work in blended environment catering both Inbound & Outbound Calls.
• Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all services.
• Ensure that the account becomes current & provide solution to keep it current for long term.
• Willing to take additional training as suggested by management.
• Excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers/businesses.

• Minimum Qualifications
• Good Attendance Record
• Good written and verbal communication skills
• With high level of confidentiality and professionalism
• Basic knowledge in MS Word & Excel
• Willing to rotate shifts and weekly offs
• Open and receptive to feedback
• Ability to work in a fast-paced environment where standards of quality and timelines are established.
• High on integrity to ensure compliance.
• Ability to work on a team.

• Preferred Qualifications/ Skills
• With BPO or contact center experience
• Must be amenable to work onsite – DFW Site (Richardson, TX)
• Assertive and confident
• Strong negotiation skills
• Problem solver with procedure driven judgment to find the best solution.
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters:
Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is 19.00 per hour.. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Location-based Roles Richardson TX area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.