Product Application Consultant; HVAC Controls

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development.

Come, stay, and grow with us.

Under general supervision, this mid-level position will report to the Supervisor of the Inside Residential Technical Support Group, Communicating Controls Support to Lennox Personnel, Homeowners and Dealers.

• Provides feedback to the Product Coordinator, Control Team and IT Support on reported Communicating Controls concerns related to connectivity issues, Consumer Smart Phone Apps, Consumer Portal, and Lennox server issues.
• Work with the Lennox IT and Controls Teams when necessary to resolve Wi‑Fi issues reported by Dealers, Consumers, Tech Support and Field Technical Consultants.
• Identify areas which require reliability performance improvement and provide reports to Engineering when applicable.
• Document call information into database for additional follow‑up needs.
• Identifies and helps implement process improvements.
• Open IT Support Tickets when necessary and follow‑up on their status.
• Support Safety Audits, Service Reviews and Product Audits of Communicating Controls.
• Participate in Independent Design Reviews to help ensure prior field issues are addressed in upcoming product launches.
• Provide consumer, dealer, serviceability, safety, and literature development support of Communicating Controls projects.
• Support the launch of new Communicating Controls products and software version updates.
• Support the implementation of  by participating in the work sessions and providing input for troubleshooting codes.

WHAT DRIVES SUCCESS:

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:

• Situational Adaptability:
  
  You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long‑term projects is second nature for you.
• Decision Quality:
  
  You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
• Drives Results:
  You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.

• Requires a high school diploma or an equivalent combination of education and experience.
• Requires at least 2-5 years related experience.
• Experience in the HVAC Controls/industry is required.
• Experience with Smart/Communicating Controls, Thermostat programming, Home Automation or related software is needed.
• Experience in application programming, networking ie routers, internet and Wifi connections and support.
• Strong analytical and troubleshooting skills.
• Ability to multitask and prioritize multiple technical requests.
• Must have excellent verbal and written communication skills.
• Strong customer service skills.
• Experience in Microsoft Office Suite.
• Experience with SAP is preferred.

Compensation
:
This is a salaried non‑exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $66,000 - $87,150
annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful…