Senior SRE Engineer

Job Details

Location:

Richardson, TX, USA

Requisition  

Infosys is seeking a Senior SRE Engineer. In the role, you will as a Tier 2/Site Reliability Engineer (SRE), you will translate core business requirements into robust, scalable, and reliable technical solutions. You will play a pivotal role in designing and implementing applications, platforms, and services that power critical business operations, with a strong emphasis on high availability, performance, and compliance in cloud, messaging, and data environments.

You will have to demonstrate the experience & skills that includes a hybrid of traditional T2/SRE operations technical skills to support Project Growth apps and new, evolving Generative AI and Workflow Automation skillsets needed to drive operational efficiency and scalability. You will have to have strong knowledge of network and telecom standards (3

GPP, TM Forum, etc.) and have practical understanding of AI/ML concepts and their integration in enterprise platforms.

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Candidate must be located within commuting distance of Richardson, TX or willing to relocate to the area. This position may require travel to project locations.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role currently.
• Experience in SRE / Tier 2 with hands‑on experience in Openet / Mediation / Charging

• As a Tier 2 / SRE Sr engineer should have ability to drive below tasks
• Ensuring applications and systems are highly reliable, scalable, and performant while fostering a collaborative culture between development and operations.
• Work with T1 team on incident as Triage lead during outages or critical issues Pager duty issues
• Minimize downtime and user impact during incidents.
• Conduct detailed After Action Reviews involving all stakeholders and chalk out short term and long-term resiliency options.
• Eliminate recurrence of similar issues through systemic fixes.
• Define and implement monitoring and alerting strategies tailored to the launch.
• Collaborate with Product development teams to gain deep insight into the application architecture, flows and critical dependencies.
• Monitor and evaluate key performance metrics like latency, throughput, error rates and update alerts
• Propose architectural or operational changes to prevent recurrence
• Reduce Mean Time to Resolution (MTTR) for incidents.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.