Help Desk Representative

In this Tier 1 support position, you’ll be the first point of contact for technical issues, troubleshooting a variety of hardware, software, and system questions. You’ll assist internal users, document and resolve tickets, and elevate more complex issues when needed. Because the IT team is small, you’ll have the chance to learn quickly, take ownership, and make an immediate impact.

• Provide first-level technical support via phone, email, and ticketing system
• Troubleshoot user issues related to desktops, software applications, authentication, and connectivity
• Assist with basic server-related tasks, system updates, and account provisioning
• Document incidents, resolutions, and recurring trends
• Collaborate with senior team members to elevate and resolve complex problems
• Deliver a positive support experience through clear communication and follow‑through

• Three or more years of experience in IT support, call centers, network operations, or software support
• Experience working with servers (Windows preferred)
• Strong troubleshooting skills and the ability to work independently
• Professional IT certifications are a plus and may substitute for experience