Project Manager - Infrastructure & EndUser Services

Project Manager – Infrastructure & End User Services

Location:

Hybrid – Richardson, TX

Type:
Contract / Contract-to-Hire

Team:
Digital Workspace Services (DWS)

We are seeking a highly organized, execution-focused Project Manager to lead multiple high‑visibility, in‑flight initiatives within Digital Workspace Services. This role requires strong PM fundamentals, the ability to bring clarity to ambiguous situations, and the discipline to drive schedules, alignment, and accountability across complex, cross‑functional efforts. The ideal candidate thrives in enterprise environments, turns vague requirements into structured action, and navigates governance, process, and stakeholder dynamics with confidence.

• Core Project Management Execution
  • Translate loosely defined or evolving requirements into actionable project plans
  • Build and maintain schedules, milestones, due dates, owners, and risk logs
  • Facilitate alignment across technical and business teams
  • Drive accountability through clear ownership and consistent follow‑up
  • Support senior leadership while acting as the engine of project delivery
• Project Coordination & Stakeholder Engagement
  • Coordinate tasks, deliverables, and cross‑team dependencies
  • Engage across architecture, cyber, engineering, partnerships, and business teams
  • Prepare status updates, dashboards, and escalation paths
  • Navigate enterprise governance processes (ARB, cyber review cycles, CLARA, REPM)

• Service Desk AI Chatbot Pilot – High‑visibility, AI‑driven initiative with enterprise exposure; through ARB Stages 1 & 2; currently in CLARA/cyber review; requires careful orchestration and stakeholder communication.
• "Follow Me" Program (Business Unit Transitioning) – Supports cross‑business‑unit workforce movement and transition experience; fast‑paced effort requiring wide stakeholder alignment; requires rapid ramp‑up on existing artifacts and in‑flight work.
• Executive VIP List Modernization (Service Now) – Cleanup and standardization of a legacy VIP user list; partnership with Executive Support to streamline ongoing maintenance; drive long‑term governance and operational consistency.

• Project Management Fundamentals (Non‑Negotiable) – Strong ability to create structured action plans and milestone tracks; high accountability, ownership, and follow‑through; excellent clarity, organization, and attention to detail.
• Technical & Enterprise Environment Experience – Background in infrastructure, end‑user computing, or enterprise technology; familiarity with governance frameworks such as ARB, Cyber/CLARA review cycles, Enterprise risk or REPM processes; ability to understand and communicate technical dependencies.
• Leadership & Communication – Comfortable working on high‑visibility projects with senior stakeholders; strong communication, facilitation, and documentation skills; ability to operate effectively in politically sensitive environments.

• Experience supporting AI or automation initiatives.
• Service Now familiarity (Incident/Request workflows, VIP structures).
• Exposure to cross‑business‑unit programs.
• Experience working with or within a PMO.

• Bring structure, clarity, and momentum where ambiguity once existed.
• Leaders view you as reliable, proactive, and accountable.
• Projects advance because you keep actions, owners, and timelines aligned.
• Issues surface early and blockers are resolved quickly.
• Teams see you as the connective tissue that keeps delivery moving.

This is a Contract position based out of Richardson, TX.

Pay range: $55.00 – $75.00/hr.

Benefits (subject to eligibility) may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Richardson, TX.

Position anticipated…