Help Desk​/Desktop Support Analyst

Description

We are seeking a Technical Support Specialist to join our Tier 1 helpdesk team and serve as the first line of support for employees across the organization. This position handles day‑to‑day technical assistance needs, including basic troubleshooting for hardware, software, mobile devices, and network connectivity. The ideal candidate brings strong customer service instincts and a willingness to learn in a fast‑moving environment.

Title:

Technical Support Specialist

Location:

Dallas, TX
Duration: 6‑month contract to permanent
Rate: $25–$30 per hour

• Serve as the initial point of contact for technical issues submitted through phone, email, or support channels, addressing routine hardware, software, and access concerns.
• Troubleshoot end‑user problems and, when necessary, elevate advanced or unresolved issues to higher‑level support teams.
• Record detailed notes, resolutions, and updates in the ticketing system to maintain accurate documentation.
• Assist with software deployments, updates, and basic configuration tasks across Windows, macOS, and mobile devices.
• Provide basic education to users on standard IT practices such as VPN usage, email setup, and basic security guidelines.

• Experience supporting Windows environments with exposure to macOS and/or iOS devices.
• Familiarity with Intune or a similar device management tool for workstation or mobile device administration.
• Strong understanding of fundamental computer hardware, software applications, and introductory networking concepts.
• Proficiency with common productivity tools, including Microsoft Office.
• Ability to manage multiple tasks, communicate clearly with end users, and provide positive customer service.
• Comfortable working in a team environment with a desire to expand technical knowledge through ongoing training.

• High school diploma or equivalent required; technical certifications or IT‑related training are a plus (e.g., CompTIA A+ or Microsoft certifications).
• Prior helpdesk or technical support experience preferred, especially in environments involving device inventory or asset tracking.

All applicants applying for U.S. job openings must be legally authorized to work in the United States.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.
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