Senior System Engineer; MSP

We are an award-winning Managed Service Provider supporting commercial and government clients across the Dallas-Fort Worth area. We are hiring a senior-level technical leader to own operational health across assigned client environments while serving as a trusted escalation point and client-facing IT authority.

This role blends hands‑on engineering, operational oversight, and client engagement. You will stabilize environments, enforce standards, reduce recurring issues, and help translate strategic roadmap items into measurable operational improvements.

• Own day‑to‑day health of assigned client environments
• Enforce standards across Windows Server, Microsoft 365, Azure, networking, security, and backup
• Identify root causes of recurring issues and implement long‑term fixes
• Serve as senior escalation point for complex technical challenges
• Lead monthly client check‑ins and support Q  reporting
• Coordinate vendors including ISP, SaaS, and cloud providers
• Standardize onboarding, off‑boarding, and operational processes
• Mentor engineers and help scale documentation and playbooks

• Strong MSP background with senior troubleshooting experience
• Deep expertise in Microsoft 365, Azure, Windows Server, and networking
• Experience acting as a client‑facing technical leader
• Ability to balance hands‑on work with operational ownership
• Strong communication and documentation skills

• Medical, dental, and vision insurance options
• HSA and pre‑tax benefit options
• Employer‑paid life and AD&D
• Simple IRA with up to 3% match
• Generous PTO and paid holidays
• Certification reimbursement and professional development support