IT Tech

An IT Technician encompasses various roles like IT Support Specialist, Application Analyst, and IT Project Manager, all focused on supporting the technology infrastructure and applications used in a healthcare setting. This role involves tasks such as troubleshooting hardware and software, managing applications, ensuring data security, and providing user support.

• Responsibilities: Provides first-level support for hardware, software, and network issues via phone, email, or in-person.
• Key
  
  Skills:
  
  
  • Troubleshooting
  • Communication
  • Customer service
  • Basic knowledge of computer systems

• Responsibilities: Manages and supports specific applications used in the hospital, such as the Electronic Health Record (EHR) system.
• Key
  
  Skills:
  
  
  • Application troubleshooting
  • System configuration
  • Data analysis
  • Communication with users

• Responsibilities: Oversees IT projects, including planning, execution, and implementation of new systems or upgrades.
• Key
  
  Skills:
  
  
  • Project management methodologies
  • Communication
  • Leadership
  • Technical understanding

Actively participates in all quality assurance, performance improvement activities.

• Operates standard office equipment, including computers, copiers, printers, telephones, etc.

• Bachelor’s degree in information technology, Computer Science, or a related field preferred.

• At least three (3) years of experience in healthcare IT preferred.

• Technical Expertise:
  Strong understanding of healthcare IT systems, including EHRs, networking, cybersecurity, and data management.
• Strategic Thinking:
  Ability to develop and implement IT strategies that align with the hospital’s overall goals.
• Communication and Interpersonal
  
  Skills:
  
  Excellent communication and collaboration skills to work effectively with clinicians, administrators, and other stakeholders.
• Problem-Solving:
  Ability to analyze complex issues and develop creative solutions. Ability to flexibly respond to changing demands within the work environment. Ability to organize and prioritize tasks, time, and responsibilities effectively, as well as to work independently and with minimal supervision.
• Regulatory Knowledge:
  Understanding of HIPAA and other relevant healthcare regulations.
• Project Management:
  Experience in managing IT projects from initiation to completion.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

• Ability to tolerate mental and emotional distress as an anticipated aspect of the position.
• May require working under stressful conditions.
• Requires sitting and standing for extended periods of time. Some bending, stretching, lifting, and stooping may be required.
• Requires manual dexterity sufficient to operate office equipment. Requires a normal range of hearing and vision, and the ability to communicate with office personnel, patients, and the community.
• Handling emergency crisis situations
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Medium – Providing care to the general public not known or suspected to have a communicable disease.

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with this position. Responsibilities, knowledge, skills, abilities, and working conditions may change as the hospital needs evolve. Management reserves the right to modify, and/or remove duties as necessary.