Senior Software Engineer; Hybrid

The application window is expected to close on: 04/28/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Cisco Spaces is a transformative platform that enables organizations to leverage location-based services for smarter, data-driven business decisions. By connecting physical spaces with digital intelligence, Cisco Spaces empowers businesses to gain real-time insights into how people and assets move and interact within their environments. The platform offers a suite of powerful tools for analytics, automation, and engagement, helping organizations optimize space utilization, enhance security, and deliver personalized experiences to employees and visitors.

With seamless integration into existing Cisco Wireless infrastructure and robust support for a wide range of use cases—including workplace management, asset tracking, and location-based marketing—Cisco Spaces is at the forefront of digital transformation for physical environments.

• End-to-End Onboarding & Deployment:
  Act as the technical resource for the customer onboarding journey from initial engagement through to successful feature deployment, partnering with Sales and Product Management to execute Proof of Value (PoV) initiatives and production rollouts that drive revenue and customer success.
• Escalation Management & Engineering
  
  Collaboration:
  
  Own and resolve complex, high-level technical escalations by working closely with Engineering to facilitate bug fixes, provide direct customer feedback, and ensure timely, effective problem resolution.
• Field Trial Innovation:
  Engage directly with customers to deploy and validate cutting-edge, early field trial features, acting as a critical bridge between real-world customer requirements and Engineering innovation.
• Process Development & Scalability:
  Define and refine onboarding, escalation, and support workflows while developing advanced diagnostic tools to improve troubleshooting efficiency and ensure the team can scale effectively.
• Customer Enablement & Product Growth:
  Deliver expert training and guidance to Cisco Support structure, contributing to continuous product and support improvement. Provide best-practice guidance to Cisco Spaces customers to maximize the value of their deployments.

• Hold an undergraduate degree in a STEM field—preferably Computer Science or Engineering
• 5+ years of experience in similar or related role
• Possess proven experience in technical onboarding, product support, or escalation management within SaaS or enterprise IT environments, demonstrating a track record of successfully navigating complex customer-facing challenges.

• Experience or familiarity with Artificial Intelligence (AI) technologies
• Expertise in wireless technologies
• Familiarity and experience with Cisco technologies and solutions.
• Demonstrate strong analytical and troubleshooting skills, including the ability to develop and refine diagnostic or support tools that enhance technical resolution efficiency.
• Excellent communication, customer relationship, and cross-functional collaboration skills.

The starting salary range posted for this position is $ to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and…