ServiceNow Principal Software Engineer

About the role

We are looking for a fun and energetic individual looking to work for the worlds’ largest commercial real estate company. CBRE dominates every aspect of commercial real estate, from brokerage and asset services to property development and management. This candidate must have experience with Service Now, web-based applications and technologies, possess strong communication skills, and have the desire to learn the general operations of a global D&T organization.

• Under broad direction provide architecture, development, and administration of CBRE’s global Service Now platform.

• Evaluate, design, and develop new features and roadmaps

• Serve as primary technical point of contact on customer engagements of the highest complexity and value.

• Understand business context and how to translate business and functional requirements into a sustainable Service Now implementation.

• Analyze system processes and develop enhancements to improve user experience and general system usability.

• Function as the principal Service Now SME. Mentor/assist other team members where needed.

• Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues.

• Work with users to fully utilize the Service Now product suite.

• Develop and manage integrations between Service Now and 3rdparty system (REST, SOAP, orchestration, and other relevant methodologies)

• Develop transformative AI solutions that enhance user experiences and improve operational efficiencies

• Develop scripts on the Service Now platform to automate tasks and integrations

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree in a relevant field of work.

• Minimum 5 years of Service Now development, configuration, integration, and administration experience in large, complex environments.

• IT Service Management

• CMDB, Asset Management, Incident, Problem, Change

• AI/Machine Learning

• Generative AI, Agentic AI, Predictive Intelligence, Document Intelligence

• IT Operations Management

• Discovery, Service Mapping, Orchestration, Power Shell,

• MID server management

• Policy and Compliance

• Legal Service Delivery

• HR Service Management

• Customer Service Management

• Integration Hub, Automation Center, RPA

• Minimum 5+ years of development/scripting experience with HTML,

• JavaScript, Angular, Jelly, Power Shell, Orchestration.

• Minimum 5+ years experience with service oriented architecture design and development and web service integration (REST, SOAP)

• Hands‑on experience developing integrations between Service Now and other platforms (REST/SOAP, flat files, etc)

• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

• Proven and verifiable history of analyzing business situations and working within a group environment to provide efficient and effective solutions.

• Proven history of providing technical support during all phases of project delivery. Including, but not limited to: development of project estimates, documentation of requirements, solution design review, documentation creation and review, and peer code reviews.

• Experience in developing and implementing custom applications on the Service Now platform.

• Excellent knowledge of Service Now Best Practices and ongoing knowledge of latest Service Now features.

CBRE is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recr or via telephone at  (U.S.) and  (Canada).