Field Support Tech Manager

Insight Global is looking for a Field Support Tech Manager to sit onsite in Richardson, Texas and travel 25‑30% between company sites. Standard things you will deal with include tickets coming in from all locations for end-users asking for assistance. This team handles onboarding and offboarding of equipment so you are the first experience the end user will have with the organization.

You are the customer advocate and need to ensure steps are taken to ensure things are pushed forward. You will manage anything with desktop support and help the end users with anything related to their devices. You may interact with vendors as this team is the primary contact working with Microsoft. This is a hands‑on management role where you will be responsible for a team of 3, one‑on‑ones, 6‑month and 12‑month reviews, and team goals/meetings but are also expected to be hands‑on.

Pay range 60‑63/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 7+ years of experience in IT operations or infrastructure
• 3+ years of management experience in field support (open to call center but ideally field support/support desktop environments)
• Strong working knowledge of the following:
  • Windows 11
  • Endpoint management (SCCM, Intune, Autopilot)
  • Identity & access management (Active Directory, Azure AD)
  • ISM platforms (Service Now or equivalent)
  • Microsoft 365 and Azure services
  • Insurance/financial services industry experience
  • Familiarity with legacy systems such as AS/400 or mainframe terminals