Tableau Cloud Support Engineer

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation.

You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost‑effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post‑deployment testing, and manage version control to track changes
• Co‑ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise

• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
• The ability to work with cross‑functional teams

• Design and maintain end‑to‑end observability frameworks using Amazon Cloud Watch Logs and Events to monitor system health and automate responses to infrastructure changes.
• Production Support inclusive of Business Intelligence Tools (Tableau), Incident Triage/L1/L2 for applications and Database Engineering/Support
• Experience with Cloud Watch metrics, log groups, and event‑driven architectures.
• Ability to connect Tableau to cloud data sources (e.g., S3, Redshift) and create high‑impact visualizations for diverse audiences.
• Understanding of IAM roles and AWS Secrets Manager for secure credential management.

• Manage the ingestion of cloud logs into Splunk Enterprise for security analysis, threat hunting, and operational trouble shooting.
• Experience in Dev Ops, CI/CD workflows and deployment.
• Manage CI/CD for Data Pipelines, Git Lab and Terraform CI/CD

Unable to Sponsor now or in the future

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work…