Security Engineer - Email

Job Description

• Provide premium‑tier technical support for Email Security Technologies to customers, partners, account teams, and other engineers.
• Apply analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.
• Provide technology/product training and intellectual property material as required.
• Act as a focal point for large account network problem resolution.
• Utilize moderate to complex lab setups to recreate and solve problems.
• Quickly analyze and understand complex technical environments and use evidence‑based troubleshooting to narrow down the scope of a problem in search of a resolution.

• Provide advanced technical troubleshooting and problem resolution for security products and services, ensuring timely resolution of customer issues.
• Act as a subject matter expert (SME) for public sector customers, addressing their needs and coordinating seamlessly with internal teams to resolve complex challenges.
• Ensure all technical solutions and engagements comply with relevant federal security policies and procedures.
• Reproduce and solve customer issues leveraging on‑site and virtual labs.
• Partner with engineering, product management, and professional services teams to elevate and resolve issues, advocate for customer needs, and influence product enhancements.
• Participate with peers in a compensated on‑call rotation to support public sector customers outside of standard business hours.
• Handle a wide variety of technical support problems—from simple application or network configuration fixes to extremely complex troubleshooting and problem resolution.
• Submit complete and correct defect reports with collaboration and supervision.
• Work with minimal supervision and exercise judgment within defined procedures to determine appropriate action.
• Collaborate with other engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.
• Work cross‑functionally to develop and deliver customer‑focused solutions, knowledge articles, and best practices.

Hours:

11am – 7pm CST

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to

• Bachelor’s degree in Computer Science, Cybersecurity, Information Systems, or a related field (or equivalent experience).
• Minimum 3–5 years of direct customer support experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks.
• Strong technical foundation in networking (CCNP equivalent level or above).
• Deep understanding of federal cybersecurity compliance requirements, such as FISMA, NIST, and FedRAMP.
• Experience troubleshooting sophisticated networking issues and networking protocols, including UDP/TCP/IP and HTTP.
• Strong working knowledge of software languages and distributions such as Linux, Unix, Free BSD, or similar.
• Proficiency with Wireshark and other tools for TCP/IP packet capture analysis.
• Experience with server and appliance virtualization using VMWare, MS Hyper‑V, and KVM.
• Python, Perl, and/or Bash scripting knowledge is an additional advantage.
• Security clearance can provide swift upward mobility to support end clients.