WMS Technical Lead

Travel minimum one week per month to DCs (Byhalia, MS or Phoenix, AZ or Allentown, PA) location can be planned accordingly.

• Analyze business and technical requirements, identify gaps, and define solutions. Own high‑level and low‑level design for approved enhancements and integrations.
• Implement enhancements and resolve complex incidents within agreed SLAs. Troubleshoot complex issues requiring deep analysis of BY and SAP data. Collaborate with ABB process owners, IT architects, and Blue Yonder to resolve cross‑system issues.
• Support system/integration testing, defect resolution, and production releases.
• Prepare deployment artifacts and support release and deployment activities.
• Maintain and update technical documentation and release notes. Act as technical SPOC for the client, working closely with business SMEs on requirements, problems, resolutions.
• Perform BY data audits (quality, consistency) and provide data expertise to business and IT teams. Guide and coach business on leveraging BY capabilities, drive onsite workshops.
• Drive continuous improvement and innovation leveraging Infosys BY CoE (AI, accelerators, etc.).
• Lead root cause analysis (RCA) and solution definition for business‑critical issues. Demonstrate strong communication skills, coordinating with offshore AMS team and the SDM.
• Minimum years of experience needed in the required skills: 10+ years of experience in BY WMS.