Digital and Tech Operations Manager

About the role

CBRE Enterprise Data Governance team is looking for an experienced, customer-oriented, business-focused Manager to support the Building Operations & Experience (BOE) business segment.  This role is based in the United States and will report to Director, Digital & Technology. He or she will interface with stakeholders across the globe as the scope of the program is global and Enterprise Data Governance and business teams are distributed across Americas, EMEA and Asia Pacific.

The Data Governance Operations Manager will be responsible for collaborating with business and platform teams to define, develop, and implement data governance, data management and data quality-related processes and tools for various BOE-related initiatives. This includes understanding how to bridge cross-functional business processes and disparate data flows, and then define frameworks, policies, standard operating procedures, process engineering, business-as-usual (BAU) activities, and system improvements.

This role will provide project management and operational support for various data governance programs and services, including account onboarding and transition onto our data governance and data quality platforms. The Data Governance Operations Manager must be able to lead others through influence, without direct reporting authority. She or he will be expected to learn and understand the real estate business and the systems that support it at CBRE.

What you'll do

+ Assist in the development of data governance strategies that align with BOE priorities, including data quality management, data acquisition, reporting analytics, data and system support and business intelligence.  Develop expert knowledge of business and solution domains in the above areas of focus.

+ Assist in developing and defining organizational structures, business processes, data policies and procedures, standard operating procedures, tools and communications protocols for data governance, data management and data quality

+ Manage multiple data governance and BOE initiatives, leveraging project management skills to execute tasks, track progress, and ensure alignment with the overall project plan, including the enhancement of the myData property data mastering platform.

+ In collaboration with Enterprise Data Governance leadership, develop frameworks and guidelines for various data governance, data management and data quality-related processes and tools

+ Collaborate with business and platform teams to define and develop policies, business processes, playbooks, standard operating procedures, business-as-usual activities, and system improvements

+ Engage in process engineering activities to streamline data governance workflows and enhance efficiency.

+ Provide operational transition support for BOE accounts, including onboarding onto our data quality and data governance platforms.

+ Manage cost recovery, collaborating closely with our Finance partner to ensure timely collection from account teams utilizing our data governance services. Forecast projections on a monthly basis.

+ Develop standard business templates with consistent look-and-feel to support data governance initiatives

+ Conduct data analysis, including but not limited to property data within the myData platform, identifying trends, anomalies, and insights to support data governance and improvement efforts.

+ Define ongoing maintenance strategy to support data governance and quality assurance.

+ Coordinate with stakeholders such as senior leadership, sector leadership, and global/regional IT organizations to adopt and leverage common best practices and standard frameworks, tools and processes.

+ Participate in operational and strategic planning for governing and managing property data, including onboarding of client data into property data mastering tool for new and existing accounts

+ Develop communication approaches and change management strategies; determine focus, prepare and deliver presentations

+ Develop training strategy and materials, and execute training

+ Demonstrate leadership experience and communicate effectively across organizational lines

+ Performs other duties as assigned.

What you'll need

+ Bachelor's degree (BA/BS) from four-year college or university in Business Administration, Information Management, MIS, Library Science, Computer Science or related fields, and a minimum of six to ten years of related experience and/or training.

+ 3-5 years of relevant experience in digital management, technology, data governance, data management and/or data quality related experience in an enterprise environment across multiple application systems and business functions.

+ 2 + years related experience in commercial real estate management (preferred) or related industry

+ Expert level skills in MS Word and PowerPoint required.

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Experience with data management tools including MS Excel

+ Demonstrated experience in a project environment utilizing Agile or Scrum methodologies.

+ Experience working in a global…