Sr. Manager, CRM Platform and Business

Position: Sr. Manager, CRM Platform and Business Applications
## Sr. Manager, CRM Platform and Business Applications Apply locations:
Richardson, TX:
Reading, United Kingdom:
Brno, Czechia time type:
Full time posted on:
Posted 24 Days Agotime left to apply:
End Date:
June 15, 2026 (28 days left to apply) job requisition :
R0016118

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
** Role Summary
** Responsible for assessment, design, acquisition, implementation and use/enhancement of programming and systems analysis tools for the management and transformation of data into information for decision makers.
** Key Responsibilities**
* ** Dynamics 365 CRM platform ownership**:
Primary platform owner for MS Dynamics 365 – configuration, customization, solution and environment management, release management, licensing and user administration.
* ** Dynamics data model stewardship**:
Maintain authoritative knowledge of the Dynamics data model (entities, relationships, option sets, security model) and ensure it continues to support evolving commercial processes without sprawl or technical debt.
* ** Master data management**:
Serve as system owner of the Customer Master and Product Data Dictionary; govern record creation, change and retirement across Dynamics, Oracle, Arena and ITSM, and ensure domain ownership is clear across the estate.
* ** Requirements and business process design**:
Work directly with Finance, Sales and other stakeholders to translate requirements into practical, deliverable system features. Drive system integrations.
* ** Integrations**:
Own the integrations between Dynamics and surrounding systems – Oracle EBS (R12), Arena PLM, Hub Spot and downstream reporting. Review interface logs, troubleshoot inter-system issues, and automate recovery and data updates.
* ** Oracle EBS interfacing**:
Partner with the Oracle EBS team on the CRM–ERP boundary – order/POBOM processing, product and pricing alignment, cost updates, customer master synchronization, and testing for Oracle changes that affect CRM.
* ** Reporting and analytics**:
Own reporting delivery across the enterprise stack – Power BI, Orbit and embedded Dynamics reports. Gather requirements, build reports directly where appropriate, and work with developers to deliver more complex reports.
* ** Data lake and downstream consumption**:
Ensure CRM data flows correctly into the enterprise data lake/warehouse to support BI, forecasting, cross-system analytics and Agentic AI, partnering with data engineering on schema, quality and freshness.
* ** AI productivity and agentic integrations**:
Actively use AI productivity tooling in day-to-day delivery and lead the design, evaluation and rollout of agentic AI integrations within Dynamics and the wider business-applications landscape – from assistive copilots through to agents that execute multi-step CRM and cross-system workflows on behalf of users.
* ** Automations**:
Automate commercial and internal processes through configuration, workflow and Power Platform – e.g. lead-to-opportunity, quote-to-order handoff, approval routing, and CRM onboarding/offboarding.
* ** Month-end and quarter-end close**:
Support Finance through close activities – approval-process monitoring, data integrity checks and resolution of in-flight transactions.
* ** Development and operations contribution**:
Contribute to functional design, code and configuration reviews, unit test design, impact investigations and production debugging. Manage interface changes end-to-end.
* ** Security and access (CRM scope)**:
Support the SSO/identity strategy from the CRM side – Entra , well-designed security roles, and keeping account hygiene.
* ** Audit, vendor and cost management**:
Support annual audit requests within CRM; maintain vendor relationships, licensing and run-costs in designated areas
** Job…