Digital & Tech Management Director - Solutions Delivery -Richardson, TX

About the Role:

The Digital & Tech Management, Director position for CBRE acts as a team leader for an experienced technical team delivering real estate business analytics for CBRE’s clients and internal stakeholders. Capabilities will be focused on data integration, warehousing, visualization, and AI to optimize client portfolio operations across all service lines: facilities management, project management, finance, portfolio administration, benchmarking and capital planning, etc.

The Director position will be responsible for leading all project technical work by a global team of developers and QA professionals. S/he will implement the proper scalable technical solution within a multi-tenant environment leveraging CBRE’s suite of products or developing custom solutions when necessary for data integration and transformation with a strong focus on on‑time delivery and quality. The role will collaborate with senior management, the product team, and dedicated account resources to ensure overall progress and stakeholder satisfaction.

S/he will drive scalable and multi‑tenant platform delivery.

The ideal candidate possesses a broad skill set across several key categories: product management, team management, strong stakeholder‑facing communications, vast technical capabilities in data engineering, software engineering, and AI, and ideally knowledge of the corporate real estate outsourcing industry.

• Develop and execute digital and technology delivery strategies that drive business growth, platform adoption, and enhance client experience.
• Own end‑to‑end client delivery within a multi‑tenant real estate analytics platform, ensuring scalability, reliability, and performance across a large enterprise client base.
• Operationalize GenAI and AI/ML use cases across the platform and client solutions.
• Collaborate with cross‑functional teams, prioritize initiatives, lead multiple concurrent work streams, including platform enhancements, data integrations, and client‑specific custom solutions.
• Provide formal supervision to global, cross‑functional teams (engineering, data, QA, and delivery), including coaching, performance management, and career development.
• Oversee continuous evaluation of digital systems, data pipelines, and processes to ensure alignment with business and client objectives.
• Balance platform standardization with client customization, ensuring extensibility while minimizing technical debt.
• Establish and manage delivery governance frameworks, including KPIs, SLAs, financial controls, and executive reporting.
• Maintain and manage department budgets, ensuring efficient allocation of resources and strong financial performance of digital platforms
• Partner with product, engineering, and business stakeholders to define, prioritize and execute AI‑first roadmap and technical strategy
• Serve as a key member of the sales and client engagement lifecycle, supporting RFP responses, solution design, and client presentations
• Support new client onboarding and platform implementations, ensuring seamless transitions and alignment on service delivery expectations
• Act as a senior escalation point for complex delivery risks, issues, and client concerns, driving timely resolution
• Coordinate system and platform strategies with field teams, accounting, and other business units to ensure integrated delivery
• Identify and solve complex, multi‑dimensional problems using data‑driven and scalable approaches
• Drive operational excellence through Agile/hybrid methodologies, automation, and CI/CD best practices
• Lead by example and model behaviors that are consistent with CBRE RISE values, persuading managers and other colleagues to take action while being guided by the organization's functional business plans

• Bachelor’s Degree, with advanced degree preferred. 8–12+ years of experience in digital technology, delivery management, or related fields (or equivalent combination of education and experience)
• Proven experience managing large‑scale, multi‑tenant SaaS platforms and enterprise analytics solutions
• Strong expertise in data and analytics ecosystems, including data pipelines, BI/reporting, and cloud‑based…