Infrastructure Service Delivery Analyst

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

The ideal candidate will be expected to perform and manage activities related to the company's Data Center, while assuming ultimate responsibility for the accurate and timely completion of all work assignments. The primary focus of the position is on the management and deployment of IT equipment within the Corporate Data Center, IT Asset Management, Data Center Infrastructure Management tool, and overseeing all 3rd party vendors.

He/she will also be responsible for building and delivering key reports, while providing technical guidance to other IT Teams on core Data Center processes and procedures

NOTE:

This hybrid role is located in FT WORTH, TX ~ relocation will not be offered; sponsorship is not available including if you are currently on OPT.

* Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.

* Experience in enterprise-scale or colocation Data Center environment.

* Knowledge of Data Center architecture

* Understanding of electrical power and electrical power distribution systems as it relates to Data Center deployments and systems.

* Must have excellent communication skills, customer service, verbal, and written skills along with good grammar and the ability to take accurate notes

* Communicate with clients over-the-phone or face-to-face to assist them in setting up systems or resolving issues

* Troubleshoot network and system problems to provide solutions to hardware/software defect

* Follow instructions contained in equipment manual when setting up a system or conducting repairs

* Highly motivated to work in a team-oriented environment with minimal direct supervision.

* Knowledge of all Infrastructure technologies, including monitoring and event management technologies

* Knowledge of Server, Storage, Networking technologies

* Knowledge of the Microsoft Office Suite.

* Ability to diagnose and resolve technical problems efficiently and under pressure.

* Ability to work in a team environment and across organizational boundaries.

* Excellent task planning and monitoring skills, including the development of standard operating procedures.

* Must be able to lift approximately 50 pounds for moving equipment.

#LI-BS1

#LI-Hybrid

#INCR

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.

Learn more about our benefit offerings by visiting

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$61,500.00 - $

Exact compensation may vary based on skills, experience, and location.