Customer Success Enablement Engineer

Position:
Customer Success Enablement Engineer

Location:

Richardson, Texas (Remote)

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is
a world leader in interconnect solutions for Communications, Mobile, RF, Optics,
and Commercial electronics markets. Amphenol Corporation is one of the world's
largest designers and manufacturers of electrical, electronic and fiber optic
connectors and interconnect systems, antennas, sensors and sensor-based products
and coaxial and high-speed specialty cable. ACS has an expansive global presence
in research and development, manufacturing, and sales. We design and manufacture
a wide range of innovative connectors as well as cable assemblies for diverse
applications including server, storage, data center, mobile, RF, networking,
industrial, business equipment, and automotive.

Amphenol's High Speed IO Connectors and Over Pass Solutions Business Unit is a
market leader in high-speed, high-bandwidth interconnect solutions used in
servers, storage, networking equipment, and data center infrastructure. Our
products enable reliable, low-loss data transmission in some of the world's most
advanced IT and Datacom platforms, helping power the technology behind leading
Tier 1 OEMs. With global design, sales, and manufacturing teams, we are growing
quickly and continuing to invest in our people and products. This role is a
chance to make a real impact as part of a collaborative, fast-moving team within
Amphenol's decentralized culture, where ideas are heard, initiative is
encouraged, and teams are empowered to make decisions with clear
accountability.

ROLE SUMMARY AND PURPOSE

The Customer Success Enablement Engineer is responsible for delivering
high-quality, hands-on technical training for HSIO CN products to customers,
partners, and internal teams using standardized training materials and
application guidance developed by the Customer Application Content Specialist.
Through live instruction, demonstrations, workshops, and on-site or remote
engagements, this role ensures the correct installation, handling, operation,
and use of high-speed interconnect solutions.

As part of customer and manufacturing engagements, the role actively observes
and evaluates manufacturing and assembly practices to identify potential
application errors, improper handling, or process conditions that may contribute
to product damage, defects, or yield loss. By combining training delivery with
real-world process assessment, the Customer Success Enablement Engineer helps
identify process-related risks and supports troubleshooting efforts aligned with
approved HSIO CN best practices.

Working closely with the Customer Application Content Specialist, Engineering,
NPI, Product Management, Quality, contract manufacturers, and OEM partners, the
Customer Success Enablement Engineer shares field observations and manufacturing
insights to support timely evaluation, corrective actions, and defect-reduction
initiatives. This role plays a key part in improving product adoption, reducing
misuse and yield loss, and strengthening customer confidence and satisfaction.

ATTRIBUTES

* Customer-Focused Mindset:
Delivers training that directly addresses customer
needs and real-world use cases.

* Technical Confidence:
Comfortable explaining complex technical concepts to
diverse audiences.

* Clear Communicator:
Engages learners through structured, clear, and
effective instruction.

* Hands-On Approach:
Enjoys demonstrations, practical exercises, and
real-world scenarios.

* Collaboration:

Works closely with content creators, engineers, and
customer-facing teams.

* Process & Quality Awareness:
Naturally observes manufacturing and assembly
environments to identify incorrect practices, process variation, or handling
risks that could impact product reliability or yield.

* Adaptability:
Adjusts delivery style based on audience, product maturity,
and training environment.

* Ownership & Accountability:
Takes responsibility for the quality,
effectiveness, and consistency of training delivery and field enablement.

KEY RESPONSIBILITIES

Technical Training Delivery

* Deliver instructor-led technical training sessions, including workshops,
classroom training, webinars,…