IT E-Commerce Business Analyst

Company Overview

Lennox (NYSE: LII) is an industry leader in energy-efficient climate‑control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

Join nearly 10,000 employees worldwide who build our heritage of integrity and innovation. At Lennox International, we make your home, your businesses, and your work, a better place.

* This position is 100% onsite, requiring attendance 5 days a week at our Richardson, TX headquarters, Monday to Friday.

WHAT YOU WILL BE DOING:

The E-Commerce Business Analyst will work cross‑functionally with the manager, members of IT, and Digital eCommerce & Marketing business teams to create a culture of high‑quality execution. This role will serve as the principal technical resource and business partner for the SAP Commerce B2B and B2C eCommerce portal effort and its implementation and enhancement to ensure that the company is properly positioned for future growth.

• Collaborate with cross‑functional teams to gather, understand, and translate business requirements into user stories or use cases for technical teams.
• Analyze requirements to enhance eCommerce websites and optimize user experiences.
• Provide functional expertise and insights during design discussions.
• Design user interaction models, workflows, and interfaces to ensure intuitive user experiences.
• Effectively communicate complex ideas in a simple, clear manner.
• Stay current with industry best practices and adhere to relevant standards.
• Manage relationships with both internal and external partners to drive project success.
• Ensure solutions align with the organization’s long‑term IT strategy.
• Support feasibility studies, project assessments, and the initiation phase, including scoping, risk management, and estimation.
• Participate in testing activities to ensure high‑quality solutions that meet requirements.

• Hybris eCommerce is preferred.
• SAP SD experience is a plus.
• Ability to communicate complex technical solutions and opportunities to non‑technical decision‑makers.
• Experience delivering product demos when needed.
• Familiarity with Agile project execution.
• Basic project management experience is a plus.

• Bachelor's degree or an equivalent combination of education and experience.
• 8+ years of experience in IT, with a focus on gathering requirements, system configuration, and customization.
• Solution Design (Techno‑Functional) – Ability to lead end‑to‑end B2B solutioning across systems.
• SAP Hybris – B2B Commerce Expertise – Deep understanding of SAP Commerce (Hybris) B2B capabilities, processes, and customizations.
• Stakeholder Management – Strong experience interfacing with business teams, product owners, architects, and developers.
• Extensive experience in business analysis for eCommerce platforms such as Hybris, Shopify, Big Commerce, Salesforce Commerce, or Adobe Commerce.
• Demonstrates a strong blend of functional and technical expertise.

Compensation
:
This is a salaried exempt role. The salary range for this role and market is between $118,000-$140,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for a broad base bonus in accordance with the terms of the Company’s applicable plan.

Employees in this role are not eligible for overtime.

Benefits
:
Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short‑term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long‑term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time…