VOIP Network Engineer; W2

VoIP Network Engineer

We are seeking a skilled VoIP Network Engineer to support the activation, migration, and troubleshooting of VoIP services for Public Sector customers. This role involves coordinating service activities, performing network configurations, and collaborating with various internal and external teams to ensure successful service delivery.

VoIP Network Engineer Responsibilities

• Verify order details, perform pre-install testing, and address potential service-impacting issues
• Process and validate telephone number ports
• Activate new telephone numbers and migrate services between VoIP products
• Remove system translations for disconnected services
• Lead activation conference calls with customers and vendors
• Conduct call traces and troubleshoot routing issues
• Collaborate with peer work groups on installations and issue resolution
• Escalate issues appropriately and ensure timely resolution
• Update workflow systems and maintain detailed engineering documentation

VoIP Network Engineer Qualifications

• Strong understanding of telecommunications, especially Voice over IP (VoIP)
• Proven experience in customer service and vendor coordination
• Willingness to work rotating shifts, including weekends and holidays
• Ability to obtain government security clearance

Preferred Qualifications

• Hands-on experience with routers, switches, firewalls, and session border controllers
• Familiarity with Cisco Broadsoft/Broad Works and Sonus switches
• Experience with IP phones, analog gateways, and paging equipment (Polycom, Ribbon, Cisco, Audiocodes)
• Proficiency in Microsoft Office or Google Workspace tools
• Associate's or Bachelor's degree in a technical field, with at least 1 year of relevant experience
• Desired certifications: CCNA, CCNP, or equivalent

We look forward to reviewing your application!