Help Desk Analyst
Job in
Richardson, Dallas County, Texas, 75080, USA
Listed on 2026-07-01
Listing for:
Pyramid Consulting
Contract
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support, Desktop Support
Job Description & How to Apply Below
Help Desk Analyst
Immediate need for a talented Help Desk Analyst. This is a 12 months contract opportunity with long-term potential and is located in U.S (Remote).
Key Responsibilities:
- Provide first-level technical support to end users via phone
- Handle approximately 30-40 inbound support calls per day
- Troubleshoot and resolve:
Login and password issues, Email and Microsoft Office 365 issues, Software-related problems, Mobile device support requests, General technical support inquiries - Guide users through step-by-step troubleshooting and issue resolution
- Document support activities and escalate complex issues when necessary
- Deliver exceptional customer service while meeting response and resolution expectations
Key Requirements and Technology
Experience:
- 2 years of Help Desk or IT Technical Support experience
- Experience troubleshooting:
Microsoft Office 365, Email issues, Login and authentication issues - Microsoft Office 365 Suite and iOS support
- Strong technical troubleshooting and problem-solving skills
- Excellent verbal communication and customer service skills
- Microsoft Office 365 Suite, Email support
- User account and login troubleshooting, Basic desktop support, iOS support
- High School Diploma or GED
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