Help Desk Analyst

Job in Richardson, Dallas County, Texas, 75080, USA

Listing for: Pyramid Consulting

Contract position
Listed on 2026-07-01

Job specializations:

IT/Tech
Technical Support, HelpDesk/Support, IT Support, Desktop Support

Help Desk Analyst

Immediate need for a talented Help Desk Analyst. This is a 12 months contract opportunity with long-term potential and is located in U.S (Remote).

Key Responsibilities:

Provide first-level technical support to end users via phone
Handle approximately 30-40 inbound support calls per day
Troubleshoot and resolve:
Login and password issues, Email and Microsoft Office 365 issues, Software-related problems, Mobile device support requests, General technical support inquiries
Guide users through step-by-step troubleshooting and issue resolution
Document support activities and escalate complex issues when necessary
Deliver exceptional customer service while meeting response and resolution expectations

Key Requirements and Technology

Experience:

2 years of Help Desk or IT Technical Support experience
Experience troubleshooting:
Microsoft Office 365, Email issues, Login and authentication issues
Microsoft Office 365 Suite and iOS support
Strong technical troubleshooting and problem-solving skills
Excellent verbal communication and customer service skills
Microsoft Office 365 Suite, Email support
User account and login troubleshooting, Basic desktop support, iOS support
High School Diploma or GED

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