ServiceNow Pursuit​/Presales Lead

Position: ServiceNow Pursuit / Presales Lead
Service Now Pursuit / Presales Lead

Job Location:

Richardson, Texas

Location Flexibility:
Multiple Locations in Country

Req

Posting

Start Date:

5/29/26

** Service Now Pre-Sales Lead*
* Following rapid growth of our Fujitsu North America Service Now practice, we are seeking a Service Now Pre-Sales pursuit lead that has solid and progressive pre-sales and Solution Architecture experience and a proven record of successfully winning pursuits.

** Fujitsu Right Now:*
* There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers.

Our focus now is ensuring we address the challenges of those customers in today's Ai and digitally focused technology landscape.

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** Workstyle:*
* ** Remote** - Candidates may be based anywhere in the United States.

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** Fulltime/Regular** - Candidates will become Fulltime/Regular employees of Fujitsu North America.

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* What we offer:

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* - The opportunity to sell, architect and design Service Now solutions to multiple industry sectors both with our existing client base and new customers

- Unrivalled investment and training in you and your career

- Stimulating environment offering ongoing learning opportunities

- Culture of innovation and inspiration

- Competitive salary and generous benefits

- A very flexible and creative environment for everyone

Role and Accountabilities:

Reporting directly to the Head of Business Service Now, this opportunity will suit an experienced Service Now professional with a successful recent track record in selling and architecting Service Now solutions. The ideal candidate will have a solid record of understanding the changing and complex landscape of Service Now licensing as well as crafting solutions that create business value for our customers.

Candidates will be experienced in leading Service Now pursuit proposals end to end, provide solutions leadership, and make continuous improvements to the pursuit process and other presales activities.  Candidates will also lead other presales personnel in a mentorship capacity to build a winning team of pursuit excellence.

The Pre-Sales Lead will define the solution foundation and building blocks, conform to standards and best practices, while being realistic with constraints and alternatives to adhere to goals, budget costs, and timelines. They will have substantive Service Now knowledge across the suite of Product modules.

In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

- Contribute to marketing campaigns focused on Service Now portfolio by providing product and industry insight gained from prior experience

- Serve as a thought leader on Service Now portfolio and articulate the business outcomes to non-technical audiences and stakeholders

- Contribute to and maintain a showcase of solutions created on the Service Now platform

- Assist the sales personnel in qualification of customer needs and performing business value assessments to determine value for clients

- Propose solution options, business cases, prototypes and walk-throughs to all required levels of stakeholders

- Responding to request for information / proposal documents; creating order forms

- Scoping Proof of Concept/Proof of Value engagements with prospect customers

- Define business problems/opportunities with constraints, goals, budgets and timelines

- Hire, Coach and advise other Presales skills roles (Presales consultants and Presales engineers)

- Understand other Fujitsu service lines in order to create and design solutions that can showcase the integration of Service Now with other areas of Fujitsu business

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* Qualifications:

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* ** Skills and Experience Requirements:*
* - 10 plus years of Service Now Architecture, design or implementation experience with last 5 - 7 years focusing on pre-sales specific job responsibilities

- Strong pre-sales experience and mastery of the sales process and value selling practices; large enterprise proposal and experience with large deal construction

- Prior presales experience with an Elite Service Now partner or Service Now preferred

- Experience developing Service Now solutions and technical design documents from business requirements

- Exceptional communication and presentation skills to include technical and business concepts

- Ability to forge strong business relationships and connect with both C- level execs at customers as well as with individuals in Service Now eco- system

- At least two full lifecycle Service Now implementations in the role of a lead architect

- Hands on experience beyond service management;
Ai, Agentic Ai, preferred

- Demonstrated understanding of ITIL, Security, or Enterprise Architecture practices

- Preference for candidates with…