Business Analyst

Benefits

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

The Product Analyst is responsible for analyzing and modeling existing business processes to understand and document current business procedures, identify areas for improvement, and define those areas for engineering to improve. The incumbent will identify best practices and suggest ways to improve current practices within BAL’s proprietary software and Salesforce platform solutions. Develops recommendations to solve problems and issues related to business operations within the product(s), including Salesforce-enabled processes, data flows, reporting, and user adoption.

• Partner with Salesforce administrators, developers, product managers, and business stakeholders to support Salesforce enhancements, testing, release readiness, and adoption.
• Use modeling tools to document the current state of business processes as well as the desired future state.
• Create detailed Business Requirement Document (BRD) and translate it into functional specifications.
• Be responsible for the knowledge transfer of business implications to the application/database developers and project managers.
• Perform feasibility analysis, scope projects, and work with the product management team to provide input for prioritizing product functionalities.
• Provide analytic support by coordinating data extraction from various databases and interpreting data trends.
• Provide business process, system support, and data quality governance for master data through data coordination and integration to ensure efficient processes and consistent data flows to business and stakeholders.
• Gather, document, and translate business requirements into Salesforce functional specifications, including configuration needs, workflows, reports, dashboards, and integration considerations.
• Identify and implement process improvements in relation to master data processes.
• Communicate with external and internal clients on their data reporting needs.
• Create product documentation, such as release notes, diagrams for how data is modeled, and spreadsheets for how objects/functionality are connected in the backend of the product(s).
• Evaluate tools and manage implementation projects with 3rd party software vendors (related to the product or product management team).

• Support Salesforce user acceptance testing, including test script development, defect tracking, validation of configuration changes, and coordination with business users.
• Lead Integration Testing, User Acceptance Testing (UAT – including writing scripts and environment setup), and Functionality Testing.
• Report bugs found in product(s) through the appropriate channel.
• Have the ability to demo the product(s) and explain product functionality.
• Categorize and catalogue product feature/functionality requests that come in from business users and/or clients.
• Efficiently manage multiple projects with competing deadlines.
• Perform other duties as assigned.

• Experience working with Salesforce CRM capabilities, including requirements gathering, process mapping, reports and dashboards, data quality, user acceptance testing, and stakeholder support.
• Strong SQL programming experience with Microsoft SQL Server 2008 R2, including experience writing stored procedures and defining views.
• Experience developing customized reports using a tool like SSRS or Crystal Reports is a must.
• Expertise in the use of Microsoft applications; specifically Excel, Access, Visio and Project.
• Excellent project management skills.
• Experience with web analytics tools like Google Analytics, Omniture or Mixpanel.
• Knowledge of statistical analysis techniques such as correlation, regression and time-series analysis.
• Ability to work independently and in a collaborative team environment.
• Excellent written, verbal, and interpersonal skills.

• Able to maintain a sedentary position for up to 90%…