D&T Help Desk Analyst
Job in
Richardson, Dallas County, Texas, 75080, USA
Listed on 2026-07-06
Listing for:
Kelly Services
Full Time
position Listed on 2026-07-06
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Job Title:
D&T Help Desk Analyst
Job Location:
TX (Remote)
Job Duration: 12 Months (Possibility of Conversion)
Work Schedule- Monday – Friday
- 7:00 AM – 4:00 PM CST
The D&T Help Desk Analyst provides first-level technical support by assisting users with software, login, email, Office 365, mobile device, and other technical issues. This is a customer service-focused role that requires strong troubleshooting skills and the ability to guide users through technical solutions.
Typical Responsibilities- Handle approximately 30–40 service calls per day.
- Provide technical support for software-related issues.
- Troubleshoot login and account access issues.
- Resolve Microsoft Office 365-related problems.
- Assist users with email support.
- Support mobile device issues.
- Deliver exceptional customer service while resolving technical concerns.
- Walk users through troubleshooting steps to resolve issues.
- 2+ years of Help Desk or Technical Support experience.
- High School Diploma or GED.
- Help Desk technical support experience.
- Troubleshooting technical issues.
- Microsoft Office 365 Suite.
- Email support.
- Login and account troubleshooting.
- Multi-Factor Authentication (MFA) experience.
- Desktop support experience.
- Knowledge of computer troubleshooting.
- iOS experience.
- Excellent customer service skills.
- Strong communication skills.
- Ability to guide users through troubleshooting step-by-step.
- None required.
- Customer service-focused role.
- Call center environment.
- Primarily independent work with team support available as needed.
- Potential for full-time conversion based on headcount approval.
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