Application Administrator IV

Job Summary

The Digital Content Services (DCS) team supports enterprise content management, workflow automation, and integrated digital business solutions that enable academic and administrative units to modernize operations, improve efficiency, and support strategic institutional initiatives.

This position serves as a senior enterprise application administrator and technical lead for Hyland OnBase and associated enterprise content management and workflow automation platforms. The role is responsible for the architectural design, administration, integration, lifecycle management, governance, optimization, and operational support of enterprise applications and related services supporting mission‑critical university operations.

This position provides technical leadership for enterprise workflow automation, document management, intelligent document processing, and system integration initiatives involving platforms such as People Soft, Salesforce, identity management services, and other university enterprise systems. Responsibilities include designing and supporting complex integrations, establishing technical standards and best practices, leading system upgrades and modernization efforts, troubleshooting complex enterprise application issues, and identifying opportunities to expand enterprise platform capabilities across campus.

The position collaborates closely with campus stakeholders, vendors, project teams, and IT leadership to support strategic digital transformation initiatives, improve operational efficiency, and maximize the university's return on investment in enterprise application platforms.

This position also provides mentoring, technical guidance, and knowledge transfer to team members and serves as a senior escalation point for complex enterprise application and integration issues.

Bachelor's degree and seven plus years of relevant experience; or the equivalent combination of relevant education and/or experience will be considered.

• Bachelor's degree in computer science, information systems, or equivalent experience.
• Five (5)+ years of hands‑on experience administering Hyland OnBase in a complex enterprise production environment.
• Experience supporting enterprise application architecture, lifecycle management, and complex system integrations.
• Experience supporting enterprise workflow automation and enterprise content management platforms.
• Experience supporting APIs, web services, and structured data exchange technologies including XML and JSON.
• Experience with Windows Server, IIS, SQL Server, and enterprise application troubleshooting.
• Experience working within Incident, Problem, and Change Management processes.
• Experience supporting enterprise application upgrades, patching, and lifecycle management activities.
• Hyland OnBase Certified System Administrator.
• Hyland OnBase Certified Workflow Administrator.
• Hyland OnBase Certified API Developer.
• Hyland OnBase Certified Work View Administrator or Developer.
• Strong experience administering OnBase in multi‑environment enterprise deployments including development, test, and production environments.
• Experience designing and supporting complex enterprise workflow solutions including life cycles, queues, timers, Unity scripting, and process automation.
• Experience supporting and troubleshooting enterprise integrations involving OnBase, People Soft, Salesforce, identity management systems, APIs, and related enterprise platforms.
• Experience with intelligent document processing, OCR, Advanced Capture, or similar automated capture technologies.
• Experience designing and supporting enterprise workflow automation and document‑centric business process solutions.
• Experience leading enterprise application upgrades, migrations, modernization initiatives, and platform expansion efforts.
• Experience developing technical standards, governance practices, operational procedures, and support documentation for enterprise applications.
• Experience mentoring team members and providing technical leadership within enterprise application environments.
• Experience supporting enterprise applications within a higher education…