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Head of Frontline Support Engineering & Incident Response
Job in
Richardson, Dallas County, Texas, 75080, USA
Listed on 2026-07-13
Listing for:
Hispanic Alliance for Career Enhancement
Full Time
position Listed on 2026-07-13
Job specializations:
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IT/Tech
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Management
Project & Program Management
Job Description & How to Apply Below
CVS Health is seeking a Sr. Manager, Frontline Support Engineering to steer the strategic vision for our Digital support org. You will lead L1 operations, drive rapid issue resolution, and optimize service delivery by partnering with product, engineering, and business teams.
You will manage 24/7 coverage where needed, define SOPs, and implement data-driven improvements across metrics, automation, and customer experience.
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