IT Site Administrator

About The Role

The IT Site Administrator is a highly visible, customer-facing role responsible for delivering exceptional end-user services (EUS) at assigned client locations. The role serves as the local technology ambassador, ensuring employees have a seamless, secure, and modern digital workplace experience. Site Administrators do not own or operate core infrastructure such as servers, networks, switches, firewalls, or access points. They act as onsite hands-and-feet support for centralized IT tower teams.

Focus:
End User Services Support, and Onsite Technical Enablement.

• Provide high-touch support for onsite and remote users, including executives and VIPs
• Resolve incidents and service requests related to desktops, laptops, peripherals, and collaboration tools
• Deliver support aligned with ITIL processes
• Act as escalation point for complex L2 EUS issues
• Deploy PCs for new hire and refreshes

• Install, configure, and troubleshoot Windows, macOS, and Linux systems
• Support endpoint security, patching, encryption, and compliance
• Deploy, configure, and support Microsoft 365, including Office applications and Microsoft Teams
• Manage device lifecycle activities

• Perform physical tasks under remote guidance for centralized IT teams
• Rack/stack equipment, cable trace, power cycle, and hardware replacement
• Perform UPS and environmental checks and validate power and connectivity

• Partner with Corporate IT and global towers to ensure standards compliance
• Support site initiatives such as office moves and technology refreshes
• Create, maintain, and continuously improve site documentation, procedures, and knowledge articles

• Coordinate vendor warranty and break/fix activities
• Manage local IT inventory and spares

• Windows, macOS, and Linux operating systems
• Microsoft 365 (Office suite and Microsoft Teams)
• Endpoint management and OS deployment tools (Microsoft Configuration Manager and Intune)
• MDM support for iOS and Android devices including enrollment, policy enforcement, troubleshooting, and lifecycle support
• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VLANs, to effectively troubleshoot End User Services (EUS) issues and collaborate with centralized infrastructure teams

• 5–8 years of experience in end-user computing, desktop support, or site IT support roles
• Experience supporting enterprise environments
• Demonstrated support experience across all levels of the organization (including executive levels)

• Onsite role (5 Days/Week)
• Standard 8x5 support hours